Returns & Exchanges
At MINISFORUM EU, we offer a 30-day return window for products in original condition to ensure you are completely satisfied with your high-performance computing experience. Our dedicated support team is here to assist you with technical troubleshooting or seamless product exchanges.
Initiate a Request
Contact our customer support team within 30 days of delivery with your order number and a detailed reason for the return.
Receive Return Authorization
Once approved, you will receive a Return Merchandise Authorization (RMA) number and the specific warehouse address for your region.
Pack and Ship
Safely package the device in its original box with all accessories and cables, clearly marking the RMA number on the exterior of the package.
Inspection and Refund
After our technicians verify the item's condition, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing